Customer Service Rep

Lincare; Herrin (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Herrin, Illinois seeks a customer service representative earning $15–$20 per hour. You will handle inbound and outbound calls, educate customers on products and services, and support physician-directed compliance.

Responsibilities include documenting calls in the computerized system, entering orders, and verifying/updating customer demographics as needed.

Qualifications

• Excellent communication with customers and ability to answer questions
• Ability to assess customer needs and offer suitable products/services
• Attention to accuracy when documenting calls and updating records

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs for additional products/services
• Assess customer compliance with physician orders
• Answer questions and educate customers about products/services
• Document calls in the computerized record-keeping system
• Enter customer orders in the computerized system
• Verify and update demographic information in records

Skills

Customer service

Communication skills

Problem solving

Tools

CRM software

Data entry

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records