Customer Service Rep

Lincare; Worcester (MA); On-site; USD 21,352 - 31,684; Full time

Job summary

A healthcare service provider is hiring a Customer Service Representative in Worcester, MA. The role involves communicating with customers, resolving problems, and managing service needs. Candidates should possess strong communication skills and the ability to document customer interactions. This full-time position offers an hourly wage of $15.50 to $23.00, depending on experience.

Qualifications

• Excellent communication skills to engage with customers professionally.
• Ability to assess customer needs and provide appropriate solutions.
• Familiarity with computerized record-keeping systems.

Responsibilities

• Communicates with customers via calls to answer questions and resolve issues.
• Assesses needs for additional products/services based on customer inquiries.
• Documents interactions and updates customer records accurately.

Skills

Customer communication

Problem resolution

Product education

Job description

Join to apply for the Customer Service Rep role at Lincare

Offering $15.50 - $23.00 per hour.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care