Customer Service Rep

Lincare; Greenville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A health care service provider is seeking a Customer Service Rep in Greenville, NC. The role involves communicating with customers, providing answers to questions, supporting compliance with physician orders, and documenting calls. The ideal candidate will be detail-oriented and capable of handling customer inquiries effectively. This is an entry-level full-time position.

Qualifications

• Must effectively communicate with customers via calls.
• Ability to document customer interactions accurately.
• Knowledge of health care products/services is a plus.

Responsibilities

• Communicates with customers via calls.
• Documents customer interactions in the system.
• Assesses customer needs for products/services.

Skills

Customer communication

Problem resolution

Attention to detail

Technical proficiency with computerized systems

Job description

Join to apply for the Customer Service Rep role at Lincare

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Entries customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care