Customer Service Rep

Lincare; Middlebury (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Representative to communicate with customers, answering questions and resolving issues. The role requires strong communication skills, with responsibilities including managing calls and documenting customer information. This is an entry-level, full-time position based in Middlebury, Connecticut.

Qualifications

• Experience in customer service roles preferred.
• Ability to communicate clearly and effectively with customers.
• Familiarity with computerized record keeping systems.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs and compliance with physician orders.
• Documents calls in the computerized record-keeping system.

Skills

Communication skills

Customer service

Problem-solving

Job description

Overview

Join to apply for the Customer Service Rep role at Lincare.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care