Customer Service Rep

Lincare; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider in Montgomery, Alabama is seeking a Customer Service Rep to handle customer inquiries, resolve issues, and ensure compliance with physician orders. This full-time, entry-level position requires effective communication skills and proficiency in computerized systems. Ideal candidates should be able to educate customers about products and services while maintaining accurate records.

Qualifications

• Ability to communicate effectively with customers.
• Proficiency with computer systems for documentation.
• Understanding of compliance with physician orders.

Responsibilities

• Communicate with customers for answering questions and resolving problems.
• Support compliance to physician direction.
• Document calls in a computerized record-keeping system.

Job description

Join to apply for the Customer Service Rep role at Lincare.

Overview

Join to apply for the Customer Service Rep role at Lincare.

Responsibilities

• This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care