Customer Service Rep

Lincare; Ridgeland (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Rep in Ridgeland, South Carolina. This role involves communicating with customers to address questions and resolve issues, while ensuring compliance with physician direction. The position is entry level and full-time, with responsibilities including documenting calls and entering orders into the system.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Answers questions and provides customer education.

Job description

Join to apply for the Customer Service Rep role at Lincare

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care