Customer Service Rep

Lincare; Tallahassee (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider is seeking a Customer Service Rep in Tallahassee to communicate with customers, resolve issues, and document interactions. The role is full-time and entry-level, focusing on providing support related to products and services while ensuring compliance with physician directions. Candidates must demonstrate effective communication skills and attention to detail.

Qualifications

• Ability to communicate effectively with customers.
• Problem-solving skills to resolve customer issues.
• Attention to detail for documentation and order entry.

Responsibilities

• Communicate with customers via calls.
• Assess customer needs for additional products/services.
• Document calls in computerized records.
• Enter customer orders in computerized system.

Job description

About the Role

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Job Purpose

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Key Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority Level

• Entry Level

Employment Type

• Full-time

Job Function & Industry

• Job Function: Other
• Industry: Hospitals and Health Care