Customer Service Rep

Lincare; Jamestown (NY); On-site; USD 22,730 - 31,684; Full time

Job summary

A health service provider in Jamestown is seeking a Customer Service Representative to communicate with customers, address inquiries, and assess their needs for additional services. This entry-level role involves documenting interactions and managing customer records. The position offers a pay range of $16.5 to $23 per hour and is full-time.

Qualifications

• Ability to communicate effectively with customers.
• Experience in resolving customer issues.
• Familiarity with health care products/services is a plus.

Responsibilities

• Communicate with customers via calls.
• Assess customer needs for additional products/services.
• Document calls in a computerized system.
• Enter customer orders and verify demographic information.

Skills

Communication skills

Problem-solving

Customer service orientation

Job description

Join to apply for the Customer Service Rep role at Lincare

Offering $16.5 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care