Customer Service Rep

Lincare; Santa Fe (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

A health services provider is seeking a Customer Service Representative to support customer interactions via phone calls, document inquiries, and process orders. This entry-level position focuses on meeting customer needs and ensuring compliance with physician orders. Ideal for candidates who excel in communication and problem-solving within the healthcare sector.

Qualifications

• Must be able to communicate effectively with customers.
• Ability to assess customer needs and compliance with physician orders.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Document calls in a computerized record-keeping system.
• Enter customer orders and verify demographic information.

Job description

Join to apply for the Customer Service Rep role at Lincare.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care

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