Customer Service Rep

Lincare Holdings; West Springfield (MA); On-site; USD 22,000 - 32,000; Full time

Job summary

Lincare Holdings is seeking a customer service professional in West Springfield, MA to handle inbound/outbound calls, educate customers on products and services, and verify patient orders. The role involves updating demographic data and processing orders in the computer system.

The position emphasizes accurate data entry, understanding pharmacy terminology, and collaboration with coworkers to support patient care and compliance with physician directions. Training responsibilities may be involved.

Qualifications

• High School Diploma or GED, or 1–3 months related experience
• Computer entry required
• Licensing requirements may apply per location

Responsibilities

• Answer customer questions and educate on products/services
• Handle inbound and outbound calls via dialer
• Assess needs for additional products/services
• Verify and update demographic information
• Enter customer orders into the computerized system
• Document calls in the record keeping system
• Assist with employee training
• Read and analyze patient orders
• Comprehend pharmacy terminology
• Follow oral and written instructions

Skills

Customer communication

Documentation

Pharmacy terminology

Team communication

Training

Dose calculation

Education

High School Diploma

GED

1-3 months experience

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Offering $15.50 - $23.00 per hour
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.