Customer Service Rep

Lincare Holdings; Kent (WA); On-site; USD 22,427 - 31,684; Part time

Job summary

Lincare Holdings in Kent, Washington is seeking a customer service representative to handle inbound and outbound calls. This position requires effective communication with customers to answer questions, resolve issues, and assess their needs for additional products and services.

Applicants should have a High School Diploma or GED, with experience preferred. The role includes documentation in the computerized system and supporting compliance with physician orders.

Qualifications

• Must have a High School Diploma, GED or equivalent experience.
• Must meet any licensing requirements necessary for specific location.

Responsibilities

• Communicate with customers via inbound and outbound manual calls.
• Assess customer needs for additional products/services.
• Document calls in the computerized record keeping system.
• Effectively communicate with coworkers and patients.

Education

High School Diploma or GED

1-3 months related experience and/or training

Computer entry

Job description

Offering $16.28 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.