Customer Service Rep

Lincare Holdings; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Omaha, NE seeks a dedicated customer service representative to assist patients and healthcare providers. You will answer questions, educate on products/services, process orders, and ensure accuracy in records. The role requires strong communication, data entry skills, and the ability to follow physician instructions.

Training provided; healthcare experience preferred. This position supports compliance with physician direction and collaborates with team members to resolve

Qualifications

• This role requires a High School Diploma or GED with related experience or training.
• Strong computer/data entry skills and accuracy in record keeping are essential.
• Licensing requirements may apply depending on location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Skills

Customer service

Communication skills

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

CRM software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.