Customer Service Rep

Lincare Holdings; Newnan (GA); On-site; USD 19,286 - 27,552; Full time

Job summary

Lincare Holdings in Georgia seeks a frontline customer support associate to answer questions, resolve problems, and identify ongoing product/service needs while supporting compliance with physician direction.

Responsibilities include handling inbound/outbound calls, assessing customer needs, documenting calls, entering orders, updating demographics, and training peers as needed. The role requires strong communication and accuracy in a healthcare setting.

Qualifications

• High School Diploma or GED required, or 1–3 months related experience.
• Computer entry required and basic data handling skills.
• Licensing requirements may apply at specific locations.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services and education.
• Documents calls in a computerized record keeping system.
• Enters customer orders and updates demographic information.
• Reads and analyzes patient orders and pharmacy terminology.
• Maintains effective communication with coworkers and patients.

Skills

Customer communication

Data entry

Documentation

Read and analyze documents

Pharmacy terminology understanding

Education

High School Diploma or GED

Tools

Computerized record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.