Customer Service Rep

Lincare Holdings; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings is seeking dedicated individuals for customer communication roles in Austin, Texas. Responsibilities include answering customer inquiries, assessing needs, and supporting physician directives. Candidates must possess a High School Diploma or GED, with necessary computer skills to ensure effective service delivery.

The role entails regular interaction with patients and training new employees, making problem-solving and strong communication skills essential. Successful candidates will assist in entering orders and maintaining accurate records.

Qualifications

• High School Diploma, GED, or 1-3 months related experience/training.
• Required computer entry skills.
• Must meet licensing requirements for Texas.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Provide education regarding products/services.

Skills

Customer communication

Problem-solving

Record keeping

Compliance knowledge

Training assistance

Education

High School Diploma or GED

Tools

Computer systems

Job description

Overview

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.