Customer Service Rep

Lincare Holdings; Riverton (WY); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Riverton, WY, is seeking a customer-focused specialist to support patients by answering questions, processing orders, and educating on products and services.

The role emphasizes accurate data entry, adherence to physician directions, and collaboration with coworkers to ensure quality patient care. Training others may occur as needed.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer data entry required.
• Must meet any licensing requirements necessary for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and using an automated dialer system.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system; enters orders.
• Verifies and updates demographic information in records.

Skills

Customer communication

Phone call handling

Data entry

Training others

Education

High School Diploma / GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.