Customer Service Rep

Lincare Holdings; North Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Lincare Holdings is seeking a dedicated employee in North Charleston, South Carolina, to communicate with customers, answer inquiries, and resolve issues related to products/services. You will also assess customer needs, document interactions, and ensure compliance with physician orders.

The position requires a High School Diploma or GED and proficiency in computer data entry. Applicants must also meet local licensing requirements and be able to lift up to 50 pounds occasionally.

Qualifications

• High School Diploma, GED, or relevant experience.
• Required computer entry skills.
• Must meet local licensing requirements.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Document calls in a computerized record-keeping system.
• Verify and update customer demographic information.

Education

High School Diploma or GED

Job description

Overview

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.