Customer Service Rep

Lincare Holdings; Olivette (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings in Olivette, MO is seeking a detail-oriented customer service representative to answer questions, resolve problems, determine ongoing needs, and support physician-directed compliance.

The role involves handling inbound/outbound calls, educating customers on products/services, processing orders, maintaining records, and training colleagues as needed.

Qualifications

• High School Diploma or GED (or 1–3 months related experience)
• Computer entry required
• Must meet licensing requirements for location

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated by an automated dialer
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records
• Reads and analyzes patient orders
• Understands pharmacy prescription terminology
• Communicates effectively with coworkers and patients
• Helps with training of employees
• Calculates figures and amounts for frequency and doses dispensed
• Follows oral and written instructions

Skills

Customer communication

Data entry

Medical terminology

Education

HS diploma or GED

Tools

Computer system entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.