Customer Service Rep

Lincare; Garfield Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is hiring to support customer interactions in a healthcare-focused environment. The role involves answering questions, educating customers about products and services, and documenting all interactions in the system.

Responsibilities include handling inbound and outbound calls, assessing needs for additional products or services, and ensuring accurate demographic and order information is maintained in the computerized records.

Qualifications

• Provide accurate information to customers and educate them about products/services.
• Capture and document customer interactions in the system.
• Identify opportunities to address customer needs and problems.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer systems.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Tools

Record keeping software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records