Customer Service Rep

externallincarecareers; Waukesha (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and advancement

Medical, dental, and vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

externallincarecareers is seeking a customer service associate to communicate with customers via calls, assess needs, and educate on products. The role includes documenting calls, processing orders, and updating demographic information in the system.

The position requires a high school diploma or GED, and basic computer entry skills; licensing requirements may apply by location. The job offers comprehensive benefits and training opportunities.

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Educates customers about products/services.
• Documents calls in the system.
• Enters customer orders and verifies demographics.

Skills

Communication

Customer service

Education on products

Team interaction

Education

High School Diploma / GED

1–3 months related experience/training

Tools

Computer literacy

Job description

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.