Customer Service Rep

Lincare Holdings; Gulfport (MS); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Zusammenfassung

Lincare Holdings in Gulfport, MS is seeking a customer service/telephone support role focused on handling inbound and outbound calls, educating customers on products and services, and ensuring accurate order processing. The position emphasizes accurate data entry, understanding prescription terminology, and collaboration with a healthcare team.

Given the healthcare context, candidates should be able to read patient orders, verify demographic details, and comply with location-specific licensing

Qualifikationen

• HS diploma or GED or 1–3 months related experience/training
• Computer entry required
• Licensing requirements may apply depending on location

Aufgaben

• Communicates with customers via inbound and outbound calls
• Assesses customer need for additional products/services
• Assesses compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records
• Reads and analyzes patient orders
• Understands pharmacy terminology used in prescriptions
• Communicates effectively with coworkers and patients
• Supports training of employees
• Calculates figures and amounts related to frequency and doses dispensed
• Follows oral and written instructions

Kenntnisse

Computer entry

Ausbildung

HS diploma or GED

Licensing requirements (location dependent)

Jobbeschreibung

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.