Customer Service Rep

Lincare Holdings; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

Retirement Savings

Tuition Reimbursement

Employee Discounts

Referral Program

Job summary

Lincare Holdings in Tampa, FL is seeking a dedicated Customer Service Representative to handle inbound and outbound calls, educate customers on products and services, and enter orders into our computerized system. You will also verify demographic data and assist in training team members.

The role emphasizes accuracy, communication with coworkers and patients, and adherence to procedures. Training opportunities and comprehensive benefits are available.

Qualifications

• High school diploma or GED or up to three months related experience.
• Computer entry experience/ability to use computerized records.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Enter customer orders in computerized system.
• Document calls in computerized record keeping system.
• Verify and update demographic information in records.
• Read and analyze patient orders and terminology.
• Assist with training of employees.

Skills

Communication

Customer service

Attention to detail

Education

High School Diploma / GED

Tools

CRM software

Data entry

Job description

JOB FUNCTIONS

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.