Customer Service Rep

Lincare Holdings; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings in Lexington, KY is seeking a customer-focused professional to handle inbound and outbound calls, educate customers about products and services, and support compliance with physician orders. The role involves data entry, order processing, and maintaining accurate patient demographics within a computerized system.

Experience with basic pharmacy terminology and completing documentation is preferred; training and advancement opportunities are available.

Qualifications

• High School Diploma or GED required; 1–3 months related experience or training may be acceptable.
• Computer entry skills required to document calls and enter orders.
• Licensing requirements may apply depending on location for specific duties.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products/services and education on offerings.
• Documents calls and enters customer orders in the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology to support accuracy.
• Assists in training employees and supports coworkers.

Skills

Customer service

Communication

Multi-tasking

Documentation

Education

High School Diploma / GED

1–3 months related experience or training

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.