Customer Service Rep

Lincare Holdings; Austin (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

Lincare Holdings in Austin, TX seeks a customer-service oriented role within the pharmacy support space. The position involves answering questions, educating customers about products and services, processing orders, and ensuring patient demographics and orders are accurately entered into the system.

Ideal candidates have a high school diploma or GED and basic computer-entry skills; licensing requirements may apply by location.

Qualifications

• High School Diploma, GED or 1–3 months related experience or training.
• Computer data entry required.
• Must meet location-specific licensing requirements.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized records.
• Enter customer orders into the system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Explain pharmacy terminology to patients.
• Assist with training of employees.
• Calculate dosing and frequency dispensed.
• Follow oral and written instructions.

Skills

Customer service

Phone communication

Data entry

Attention to detail

Education

High School Diploma / GED

Tools

Computer systems/record entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.