Customer Service Rep

Lincare Holdings; Tennessee; Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Job summary

Lincare Holdings seeks a responsive customer service associate to handle inbound and outbound calls, answer questions, and educate customers about products and services. You will document calls, enter orders, and verify demographic information in the system.

The role requires basic computer entry, the ability to read patient orders, and strong communication with coworkers and patients. Training and advancement opportunities are available as part of a comprehensive benefits package.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicate with customers via inbound and outbound calls, including automated dialer systems.
• Assess customer needs for additional products or services.
• Assess customer compliance with physician orders.
• Answer questions and provide education about products/services.

Skills

Customer service

Data entry

Communication

Phone etiquette

Education

High school diploma / GED

Tools

Computer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.