Customer Service Rep

Lincare Holdings; Springfield (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Employee referral program

Employee discounts

Job summary

Lincare Holdings in Springfield, MO is seeking a customer service representative who communicates with customers to answer questions, resolve problems, determine ongoing product/service needs, and support physician-directed care.

The role involves handling calls, assessing needs, educating customers about products and services, documenting conversations, entering orders, and updating patient demographics, with opportunities for training and advancement within a supportive team.

Qualifications

• High School diploma or GED or 1–3 months related experience.
• Computer entry is required.
• Must meet licensing requirements for the specific location.
• Ability to read and analyze documents such as patient orders.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for additional products or services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes documents such as patient orders.
• Assists in training employees.

Skills

Customer communication

Data entry

Training others

Documentation

Education

High School Diploma or GED

Tools

Computerized records system

Outbound dialer system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.