Customer Service Rep

Lincare Holdings; Flint Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings is hiring in Flint, MI for a customer service role focused on patient and clinician communication. You will answer questions, educate customers about products/services, and support physician-directed care.

Responsibilities include logging calls, updating records, processing orders, and ensuring accuracy of demographic information. Training and growth opportunities accompany a competitive benefits package.

Qualifications

• High School Diploma or GED, or 1–3 months related experience/training
• Computer data entry required
• Licensing requirements may apply for the location

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer systems
• Assess customer needs for additional products/services
• Assess customer compliance with physician orders
• Answer questions and educate customers regarding products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records
• Read and analyze patient orders and prescription terminology
• Assist in training employees
• Calculate figures for frequency and doses dispensed
• Follow oral and written instructions

Skills

Customer service

Data entry

Communication

Documentation

Education

High School Diploma / GED

Tools

Computerized record system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.