Customer Service Rep

Lincare Holdings; Watterson Park (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Lincare Holdings is seeking a detail‑oriented representative to communicate with customers, answer questions, and support physician-directed care. You will process orders, enter data into systems, and help educate patients about products and services.

The role involves reading patient orders, understanding pharmacy terminology, and updating demographic information. Training and career advancement opportunities are offered along with comprehensive benefits.

Qualifications

• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates with customers and coworkers effectively.
• Documents calls in computerized records.
• Enters customer orders in computerized system.
• Updates demographic information in records.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Assesses compliance with physician orders.
• Provides education about products/services.
• Documents calls and enters orders in systems.
• Verifies and updates demographic information.

Skills

Customer communication

Phone calls

Customer education

Documentation

Order entry

Demographic updates

Pharmacy terminology

Training others

Data entry

Regulatory compliance

Quality assurance

Communication with coworkers

Frequency and dosage calculations

Education

High School Diploma / GED

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.