Customer Service Rep

Lincare Holdings; Cincinnati (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Lincare Holdings in Cincinnati, Ohio seeks a Customer Service Representative to serve patients by answering questions, resolving problems, and supporting physician-directed product needs. You will manage inbound and outbound calls, process orders, and educate customers on products and services.

The role requires accurate data entry, ability to read prescriptions, and clear communication with patients and colleagues.

Qualifications

• High school diploma or GED or limited related experience accepted.
• Computer entry required.
• Licensing requirements may apply by location.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound dialer-generated calls.
• Assess customer needs for additional products/services.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.
• Read and analyze patient orders and pharmac terminology.
• Communicate effectively with coworkers and patients.
• Assist in training of employees.
• Calculate figures for frequency and doses dispensed; follow written instructions.

Skills

Customer service

Phone communication

Data entry

Documentation

Education

High School Diploma or GED

Tools

Computer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.