Customer Service Rep

Lincare; Waukesha (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare services company in Waukesha is seeking an entry-level Customer Service Representative. The role involves communicating with customers, resolving issues, and documenting interactions in a computerized system. Ideal candidates should possess strong communication and problem-solving skills. This full-time position offers an opportunity to assist customers and meet their service needs.

Qualifications

• Ability to communicate effectively with customers.
• Proficiency in documenting calls accurately.
• Familiarity with computerized record keeping systems.

Responsibilities

• Communicate with customers via manual and automated calls.
• Assess customer needs for additional products/services.
• Document calls and enter customer orders in the system.

Skills

Communication

Customer Support

Problem Solving

Job description

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This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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