Customer Service Rep

Lincare; Hays (KS); On-site; USD 35,000 - 45,000; Full time

Job summary

A health care service provider is looking for a Customer Service Representative in Hays, Kansas. The role involves communicating with customers to resolve issues and support compliance with physician orders. Ideal candidates should possess strong communication skills and be able to handle inbound and outbound calls. This is a full-time entry-level position offering an opportunity to grow within the health care industry.

Qualifications

• Effective communication skills for customer interaction.
• Ability to resolve problems and determine customer needs.
• Knowledge of compliance with physician orders.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls and enters customer orders in records.

Job description

Customer Service Representative – Lincare

Job Summary: This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care