Customer Service Rep

Lincare; Visalia (CA); On-site; USD 22,041 - 31,684; Full time

Job summary

A leading healthcare service provider in California is seeking an entry-level position focused on customer communication. The role involves addressing customer inquiries, documenting interactions, and ensuring compliance with physician directives. Offering competitive hourly pay between $16 to $23, this full-time position emphasizes responsiveness and customer education within the healthcare sector.

Responsibilities

• Communicates with customers via inbound and outbound manual calls.
• Assesses customer need for additional products/services.
• Answers questions and provides customer education regarding products/services.

Job description

Offering $16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitals and Health Care

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