Customer Service Rep

Lincare; West Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare service provider is seeking a Customer Service Representative in West Columbia, SC. The role involves communicating with customers to address their inquiries and resolve issues. Candidates should possess strong communication skills and problem-solving abilities. This position will support compliance with physician orders and maintain accurate records for customer interactions.

Qualifications

• Strong communication skills.
• Ability to resolve problems efficiently.
• Experience in customer service.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Document calls in a computerized system.

Job description

Join to apply for the Customer Service Rep role at Lincare.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Location: West Columbia, SC