Customer Service Rep

Lincare Holdings; Sacramento (KY); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare Holdings in Kentucky is seeking a customer service associate to support patients and healthcare providers. The role involves answering questions, resolving problems, and identifying ongoing product or service needs while ensuring compliance with physician direction.

You will handle inbound and outbound calls, document interactions in computerized systems, enter orders, and verify patient information.

Qualifications

• High School Diploma or GED; 1–3 months related experience/training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Data entry

Problem solving

Education

High School Diploma / GED

Tools

Computerized record keeping system

Order entry system

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.