Customer Service Rep

externallincarecareers; Tupelo (MS); On-site; USD 32,000 - 40,000; Full time

Job summary

externallincarecareers is seeking a Customer Service Representative to communicate with customers, answer questions, resolve problems, and support compliance with physician direction. You will handle inbound and outbound calls, assess customer needs, document interactions, enter orders, and update demographic information in computerized systems, while reading patient orders and using pharmacy terminology.

A HS diploma/GED and basic computer entry are required, with occasional lifting up to 25

Qualifications

• High School Diploma or GED, or 1–3 months related experience or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.
• Occasional lifting and/or moving up to 25 pounds.

Skills

Customer service

Data entry

Phone communication

Pharmacy terminology

Education

High School Diploma

GED

Tools

Automated dialer

CRMS/Pharmacy IT system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.