Customer Service Rep

externallincarecareers; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

externallincarecareers seeks a detail-oriented customer service professional to support patients and providers by answering questions, processing orders, and educating customers about products and services. This role involves inbound and outbound calls, documenting interactions, and verifying demographic information.

You will read orders, understand prescription terminology, train colleagues, and ensure accuracy in frequency and dosing calculations, while complying with licensing requirements

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry proficiency required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders into the computerized system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders.
• Understands pharmacy prescription terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures for frequency and doses dispensed.

Skills

Customer communication

Data entry

Attention to detail

Team collaboration

Training support

Education

High School Diploma or GED

1–3 months related experience/training

Tools

Computerized record keeping system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 25 pounds.