Customer Service Rep

Planet Fitness - Baseline Fitness; Thibodaux (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Thibodaux, LA is seeking a customer-service team member for front desk and member services. You will greet potential members, assist with check-ins, explain membership options, conduct tours, and support account changes.

This role emphasizes friendly, helpful communication, basic computer skills, and the ability to stand and lift up to 50 lbs as needed; shifts include cleaning and training.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Physical ability to stand/walk most of the shift and lift up to 50 lbs.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks, information calls, check-ins, and signups.
• Take potential members on tours and assist with account changes as needed.
• Escalate member services issues to Club Manager/Assistant Manager when appropriate.
• Maintain the cleanliness and neatness of the club.

Skills

Customer Service

Basic computer proficiency

Job description

Job Details

Job Location: Thibodaux TB - Thibodaux, LA 70301

Position Type: Full-Time/Part-Time

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time