5AM Customer Service Rep

Pf Baseline Fitness; Cedar Rapids (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Pf Baseline Fitness is seeking a front desk associate responsible for new member sales and delivering a positive member experience. The role includes greeting potential members, handling front desk tasks, taking tours, processing sign-ups, and assisting with member account changes.

Responsibilities also include addressing member services issues by routing them to the Club Manager or Assistant Manager, and helping maintain a clean, orderly club environment.

Qualifications

• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle all front desk related tasks, info calls, signing up new members, taking potential members on tours, and processing member changes.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Tools

Basic computer proficiency

Job description

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time