Customer Service Rep

Planet Fitness - Baseline Fitness; Prairieville (LA); On-site; USD 15,000 - 21,000; Full time

Job summary

Planet Fitness - Baseline Fitness is seeking a dedicated front desk associate in Prairieville, LA. You will greet prospective members, manage sign-ups, and provide a friendly, high-energy member experience.

Tour potential members and assist with basic account changes while maintaining a clean, welcoming club environment. In this role, you will handle info calls, member check-ins, and support ongoing training with a focus on exceptional customer service and teamwork.

Qualifications

• Strong customer service skills and a friendly, helpful disposition.
• Ability to handle front desk tasks and sign-ups with accuracy.
• Basic computer proficiency for member check-ins and signups.

Responsibilities

• Greet and meet potential members, delivering a positive experience.
• Handle front desk duties: info calls, check-ins, and member sign-ups.
• Offer tours and assist with account changes as needed.
• Address member services issues and escalate to the Club Manager.
• Maintain club cleanliness and assist with ongoing training as required.

Skills

Customer service

Front desk operations

Basic computer skills

Communication

Job description

Job SummaryResponsible for new member sales and a positive member experienceEssential Duties and ResponsibilitiesGreet/meet potential members, providing a great customer experienceHandle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members accountFacilitate member services issues and question and forward to Club Manager/Assistant manager as neededHelp maintain the neatness/cleanliness of the clubShift Expectations (4 8 hour shifts)1 hour (minimum): Deep cleaning1 hour (minimum): Continued TrainingFull Shift: see Essential Duties and ResponsibilitiesEssential Behavior RequirementsCustomer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problemProblem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.Minimum QualificationsStrong customer service skillsBasic computer proficiencyPhysical DemandsStanding and walking at least 75% of the shiftTalking in person or on the phone at least 75% of the shiftMust be able to lift up to 50 lbs less than 30% of the time