Customer Service Rep

Planet Fitness - Baseline Fitness; Marshalltown (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership for self and one

Health insurance

Dental insurance

Vision insurance

Critical illness insurance

Short term disability

Accident insurance

Voluntary life insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - Baseline Fitness in Marshalltown, IA is seeking a friendly Front Desk Associate responsible for new member enrollment and creating a positive member experience through superior customer service.

You will greet potential members, answer questions, schedule tours, assist with sign-ups and cancellations, help with member check-ins, and maintain a clean, welcoming club environment. The role emphasizes strong communication and teamwork to support the club's daily operations.

Qualifications

• Customer service focused and able to exceed guest expectations.
• Excellent listening and communication skills.
• Basic computer proficiency for club operations.

Responsibilities

• Greet prospective members and provide a positive customer experience.
• Handle front desk tasks: answer calls, schedule tours, sign-ups and cancellations.
• Assist with member check-ins and update member information.
• Maintain a neat, clean club environment and support the team.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Job description

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.