Overnight

Planet Fitness - Baseline Fitness; Thornton (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Thornton, CO is seeking a friendly front desk associate for full-time/part-time night shifts. You will greet prospective members, sign up new members, handle tours, and ensure a positive member experience while maintaining club cleanliness.

Key duties include checking members in, answering info calls, resolving basic service issues, and collaborating with the Club Manager on member services. Strong customer service and basic computer skills are essential.

Qualifications

• Customer service skills that exceed customer expectations.
• Active listening and empathy in interactions with customers and coworkers.
• Problem solving and decision making to resolve issues or questions.
• Diplomacy and professional communication in all interactions.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: sign ups, tours, member account changes, and check-ins.
• Facilitate member services issues and forward to Club Manager/Assistant Manager as needed.
• Maintain cleanliness and neatness of the club.

Skills

Strong customer service

Basic computer proficiency

Job description

Job Details

Job Location: Thornton THN - Thornton, CO 80233

Position Type: Full-Time/Part-Time

Salary Range: $17.00 - $17.00 Hourly

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time