Overnight

Planet Fitness; Thornton (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Planet Fitness Thornton is seeking a night-shift front desk team member to welcome current and prospective members, process sign-ups, and ensure a positive member experience.

This role requires strong customer service, basic computer skills, and the ability to handle inquiries, give tours, assist with account updates, and keep the club clean and welcoming.

Qualifications

• Strong customer service skills.
• Active listening to customers, coworkers and the public.
• Ability to identify and analyze problems and plan solutions.
• Diplomatic communication in all interactions.
• Basic computer proficiency for front desk tasks.

Responsibilities

• Greet and assist potential members with a positive experience.
• Handle front desk duties: information calls, member check-ins, signups, tours and account updates.
• Address member services issues and escalate to Club Manager when needed.
• Maintain club cleanliness and organized appearance.

Skills

Customer service

Listening

Problem solving

Diplomacy

Basic computer proficiency

Job description

Job Details

Job Location: Thornton THN - Thornton, CO 80233

Position Type: Full-Time/Part-Time

Salary Range: $17.00 - $17.00 Hourly

Job Shift: Night Shift

Job Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

QualificationsEssential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time