Customer Service Rep

Lincare; Temecula (CA); On-site; USD 19,000 - 32,000; Full time

Job summary

Lincare in Temecula, CA is seeking a customer service representative to handle inbound and outbound calls, educate customers about products and services, and support adherence to physician orders. The role includes documenting calls, entering orders, and updating demographic information in the system.

Ideal candidates communicate clearly, resolve questions, and ensure accurate record keeping. This hourly position offers compensation aligned with local market rates and requires strong attention

Qualifications

• Question resolution and customer education about products/services.
• Documentation of calls in computerized record keeping system.
• Entering customer orders and updating demographic information.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services and adherence to physician directions.
• Answers questions and educates customers about products/services.
• Documents calls and updates in the computerized system.
• Enters customer orders and verifies demographic information.

Skills

Customer service

Communication skills

Problem solving

Data entry

Job description

Offering $16.9 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records