Customer Service Rep

Lincare; Bloomington (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Bloomington, IL is seeking a customer service representative to assist customers by answering questions, resolving problems, and supporting ongoing product/service needs. You will document calls, enter orders, and verify demographic data as part of routine account maintenance.

This role focuses on accurate information flow, compliance with physician directions, and delivering helpful education about products and services to customers.

Qualifications

• Customer service or call center experience may be required.
• Ability to document calls and enter orders accurately.
• Good communication and problem-solving skills.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Job description

Offering $15 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records