Customer Service Rep

Lincare; San Jose (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Lincare seeks a customer service associate in San Jose to handle inquiries, resolve issues, and support physician-directed care plans. You will engage with patients and caregivers by phone, document interactions, and help ensure accurate order processing.

Responsibilities include assessing needs for products and services, educating customers about options, and entering orders and demographic updates into our system. This role offers hourly pay and full-time scheduling.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records