Customer Service Rep

Lincare; Rock Falls (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Lincare in Rock Falls, IL seeks a customer-focused representative to handle inbound and outbound calls, assess needs for products or services, and educate customers on offerings. The role includes documenting calls and entering orders in the system, with emphasis on accuracy of demographic data.

The position supports compliance with physician directions and requires clear communication and careful record keeping to ensure high-quality customer service.

Qualifications

• Experience in assisting customers and handling inquiries.
• Ability to explain products/services to customers clearly.
• Proven ability to document interactions accurately.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in computerized records

Skills

Customer service

Communication

Job description

Offering $15 to $20 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records