Customer Service Rep

Lincare; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Kansas City, MO hires a Customer Service Representative to communicate with customers, answer questions, resolve problems and determine ongoing and additional product/service needs in alignment with physician direction.

The role includes handling inbound/outbound calls, documenting interactions, updating records, and assisting customers with orders and education about available products and services.

Qualifications

• Interacts with customers to answer questions and resolve problems, and determine ongoing and additional product/service needs.
• Ensures compliance with physician direction through customer communications.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records