Customer Service Rep

Lincare; Missoula (MT); On-site; USD 32,000 - 40,000; Full time

Job summary

Lincare in Missoula, MT is seeking a customer service representative to communicate with customers, answer questions, and support product/service needs.

You will document calls, enter orders, and verify demographic data in our computerized systems, ensuring accuracy and compliance with physician directions.

This role emphasizes clear communication, accurate data handling, and proactive customer education to support ongoing care.

Qualifications

• Previous customer service experience preferred.
• Strong communication skills for interacting with customers.
• Attention to detail for accurate data entry and records management.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer service

Communication skills

Record keeping

Data entry

Tools

CRM software

Order entry system

Electronic medical records

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records