Customer Service Rep

externallincarecareers; Smiths Grove (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

externallincarecareers in Kentucky seeks a customer service representative to handle inbound/outbound calls, educate customers on products, and document interactions with high accuracy.

You will enter orders, verify demographics, read prescription documents, and support training of staff while ensuring compliance with physician directions.

Qualifications

• High School Diploma or GED, or 1–3 months related training.
• Computer entry required.

Responsibilities

• Answer customer questions and educate on products/services.
• Record calls in computerized system.
• Enter customer orders in system.
• Verify and update demographic information in records.
• Read and analyze prescription-related documents.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate dosage-related figures and frequencies.

Skills

Customer communication

Call center

Data entry

Pharmacy terminology

Training others

Education

High School Diploma / GED

Tools

Computer systems

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.