Customer Service Rep

Lincare; Sumter (SC); On-site; USD 30,000 - 45,000; Full time

Job summary

Lincare in Sumter, South Carolina, is seeking a customer service representative to communicate with customers, answer questions, and resolve problems. The role involves assessing customer needs and providing education about products and services.

The ideal candidate will document customer interactions and verify demographic information. This position offers a supportive environment for addressing customer queries efficiently.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in a computerized record system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records