Customer Service Rep

Lincare Holdings; Middlebury (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare services company is seeking a customer service representative to handle inbound and outbound calls. Responsibilities include assessing customer needs for products, supporting compliance with physician orders, and documenting interactions in a computerized system. The ideal candidate will have strong communication skills and a customer-oriented approach. This role is essential for ensuring customer satisfaction and continuity of care.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Documents calls in computerized record keeping system.

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records